PERSONAL DATA

The protection of personal data of the individual customer or visitor of the e-shop is governed by these terms and by the provisions of Law 2251/1994 on “Consumer Protection” and in particular the provisions regarding distance selling and Law 2472/1997 ‘Protection of personal data’.

The Company reserves the right to collect and process the users’ personal data in accordance with the provisions of the law and following the consent of said users or customers strictly for the sole purpose of providing services.

Personal data voluntarily provided by users of visitors or customers of this site may be collected by the Company in an archive, stored and processed by the Company for that purpose. Users, visitors, or e-shop customers can access this data and edit it as they wish.

The Company will never transfer your personal data to third parties that are not affiliated with the company without your consent, except for cases where your personal data is required to be transferred to third parties (shipping companies) for the purpose of handling your order.

For any transaction with this Website, a prerequisite is the disclosure of your personal information, such as your name, address, contact details and payment details. In order to navigate our online store, it is not necessary to disclose your personal data unless you wish to make use of further services such as using the mail service to send a message to our company as you will be asked for your contact information.

This online store opposes the collection of personal data of minors. The submission of personal data by minors is directly deleted from the e-shop archive. Access to the online store is only possible with the consent of parents.

Each user/visitor guarantees the accuracy and authenticity of the personal data that concerns him/her and which he/she submits to our e-shop, as well as his/her right to submit such data.

SECURITY

The company recognizes the importance of the security of your personal data and makes every effort, with the most modern and advanced security methods for protecting your personal data. However, users, visitors or customers of the online store should be aware that their personal data protection (password protection) and safe navigation of the online store also depend on them.

COOKIES

Like any website, our online store uses cookies to provide the necessary information and services (such as order processing) whenever a user or visitor visits the online store.

Cookies are alphanumeric small files that are transferred to the hard disk of the computer of the user or visitor and are used to store the settings they made during their visit to the online store, which are automatically displayed on subsequent visits.

Cookies do not pose a risk to the computer of the user, visitor, or customer visiting the online store. However, if a user wishes they can delete existing cookies on their hard disk, choose to reject the installation of new cookies on their computer or be asked if they want a cookie to be installed on their computer.

PROMOTIONAL MESSAGES

The company may use your personal contact information by either sending to your e-mail address or by sending a message to your mobile phone updates about new products or updates to any current offers. When we share information with third parties working on behalf of our company, we make every effort to ensure that they comply with the company’s privacy policy. In addition to what is mentioned, the company will not share your personal data with third parties without your consent.

CONTACT WITH THE COMPANY

The company enables customers, users or visitors of the online store to contact the company by phone at +357 25 389554 (E-shop – Customer Service), and electronically at info@earthsilver.cy (E-shop – Customer Service) .

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the site, you should avoid uploading images with embedded location data (EXIF GPS). Website visitors can download and export any location data from images on the site.

If you leave a comment on our site, you can choose to save your name, email address and site in a cookie. These are for your convenience, so you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit the login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie does not contain personal information and is discarded when you close your browser.

Once logged in, we will also create multiple cookies to store your login information and your display options. Login cookies last two days and screen selection cookies last one year. If you select “Remember me”, your connection will be maintained for two weeks. If you sign out of your account, login cookies will be removed.

If you edit or publish an article, an extra cookie will be saved in your browser. This cookie does not contain personal data and only indicates the post ID of the article you just edited.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google Analytics to gather out statistical analysis of page use, page interactions and paths through the website to evaluate and develop our Website. This know as “digital analytics”. We may also record certain information that customers provide during a website purchase or other process.

This information allows us to understand individual behavior and needs more accurately. For more information on how Google uses the data collected via this service, see here: https://google.com/policies/privacy/partners

If you need to opt out of being tracked via Google Analytics, you can use Google’s opt-out browser add-on: https://tools.google.com/dlpage/gaoptout

Who we share your data with

In order to safely process your online payments we need to interact with several service providers like Paypal and Stripe, Some of the data gathered during purchase or other processes may be seen or transferred to this service providers to ensure the best experience for our customers.

You can see more about Privacy Policy at the following links:

For Paypal: https://www.paypal.com/va/webapps/mpp/ua/privacy-full

For Stripe: https://stripe.com/en-ee/privacy

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

• Send you information about your account and order
• Respond to your requests, including refunds and complaints
• Process payments and prevent fraud
• Set up your account for our store
• Comply with any legal obligations we have, such as calculating taxes
• Improve our store offerings
• Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.